Return and Refund Policy



We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, You’ll also need the receipt or proof of purchase photo / video evidence that the order you received is incorrect is missing product(s) or have damaged products  . 

To start a return, you can contact us at Customerservice@betterustores.com.

If your return is accepted, we’ll send you a return shipping label.

You can always contact us for any return question at Customerservice@betterustores.com . 

To be eligible for a return

 

Damages and issues

 

 A full refund or replacement is provided for items that arrive damaged within 30 days of delivery. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted.


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Incorrect or Missing Products:

 

A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted.

 

Delivered Orders:

 

Betteru will not process refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.

 

Order Cancellations:

 

A full refund is available for orders canceled before being processed and shipped by our warehouse. However, certain orders such as preorder inventory orders, cannot be canceled after payment.


Order Delays

 

an order lacks tracking information, is in transit, is pending, or expired beyond 60 days from the original shipping date (45 days for U.S. orders we will offer a refund or resend the product at betteru  expense. Exceptions apply to certain shipping methods and destinations.


Refunds

 

We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days after the refund has been processed.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at Customerservice@betterustores.com . 

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