Frequently Asked Questions

 

What are the delivery times? 

- It normally take between 7 and 15 days. 

Do you ship internationally?

- No, we deliver in Canada and in the US. 

Do you provide tracking/order informations? 

- Once you places an order and we process and ship the order, you’ll receive a shipping confirmation email with the tracking link of your order. 

If you have any questions contact us at : customerservice@betterustores.com

I received a damaged item what can I do? 

- We are sorry to hear this, please send us photo or video of the damaged product within 30 days of delivery and you will get a full refund or replacement of the damaged item. 

where do you ship your products from? 

- Our offices are located in Ottawa and our international warehouse is located in China.

What is your return policy? 

No, we deliver in Canada and in the US Or replacement Or replacement or requests for damaged products will need to be validated through photo or video evidence to betteru

Contact us within 30 days of receiving your order, and we’ll help you out ASAP with any return and additional questions 

 

How can I check my order? 

• We are not responsible for any address errors or order delays after your package leaves our facility.

 

I typed in my wrong address and need to change. 

Unfortunately, we will not process refunds or replacement if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is recquired for a refund or replacement.

 

How do I change or cancel my order?

- Full refund is available for orders canceled before being processed and shipped by our warehouse.

- However certain orders, such as preorder inventory orders, cannot be canceled after payement.

 

Help my order is missing!?

 

- Oh no! Please contact our support team for assistance at 514 664 2501 or Customerservice@betterustores.com 

 

- We will not process refunds or replacement if the tracking information indicates the order was delivered. 

- In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement 

 

 

My order is missing an item, what should I do?

 

- A full refund or replacement will be provided for incorrect or missing items that were shipped. 

- All refund or replacement requests for incorrect or missing product will need to validated through photo or video evidence submitted to betteru for approval prior to a refund being issued. 

When can I get items that are out of stock?

 

- We’re so grateful and humbled by your support and we appreciate you sticking by us while we work tirelessly to get products back in stock. 

- Our teams are working as quickly as possible to get your favorite items back in stock and make sure they’re regularly available Thanks for being patient with us. 

How do I qualify for free shipping?

Standard Shipping is FREE on all U.S and Canada purchases of 50$ and over ( including taxes).