Frequently Asked Questions

 

What are the delivery times? 

- It normally take between 7 and 15 days. 

Do you ship internationally?

- No, we deliver in Canada and in the US. 

Do you provide tracking/order informations? 

 

- Once you places an order and we process and ship the order, you’ll receive a shipping confirmation email with the tracking link of your order. 

 

- If you have any questions contact us at : customerservice@betterustores.com

I received a damaged item what can I do? 
How can I check my order? Help my order is missing!? When can I get itemsthat are out of stock? How do I change or cancel my order? 

- We are sorry to hear this, please send us photo or video of the damaged product within 30 days of delivery and you will get a full refund or replacement of the damaged item. 

where do you ship your products from? 

 

- Our offices are located in Ottawa and our international warehouse is located in China.

What is your return policy?

- Or replacement or requests for damaged products will need to be validated through photo or video evidence to betteru. 

 

- Contact us within 30 days of receiving your order and we’ll help you out ASAP with any return and additional questions. 

How can I check my order? 

- We are not responsible for any address errors or order delays after your package leaves our facility.

 

I typed in my wrong address and need to change. 

 

• Unfortunately, we will not process refunds or replacement if the tracking information indicates the order was delivered. 
  

 

- In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.

 

How do I change or cancel my order?

 

- Full refund is available for orders canceled before being processed and shipped by our warehouse.

- However certain orders, such as preorder inventory orders, cannot be canceled after payement.

Help my order is missing!?

 

-Oh no! Please contact our support team for assistance at:

514 664 2501 

or 

Customerservice@betterustores.com

- We will not process refunds or replacement if the tracking information indicates the order was delivered. 

 

- In cases where the package wasn’t received, a non- delivery certification from the local post office is required for a refund or replacement. 

 

 

My order is missing an item, what should I do?

 

- A full refund or replacement will be provided for incorrect or missing items that were shipped.

- All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to betteru for approval prior to a refund being issued. 

When can I get items that are out of stock?

 

- We’re go grateful and humbled by your support and we appreciate you sticking by us while we work tirelessly to get products back in stock. 

- Our teams are working as quickly as possible to get your favorite items back in stock and make sure they’re regularly available. 

- Thanks for being patient with us. 

 

How do I qualify for free shipping?

- Standard Shipping is FREE on all U.S and Canada purchases of 50$ and over ( including taxes).